211 S. Center Street

Suite 205-B

Statesville, NC 28677

1-888-817-9422
©2004 The S&W Group Inc.
All rights Reserved
 
           

we're there to answer your calls when you can't be.

 
  • You arrange for a "call busy forward" and a "call no answer forward" to be put on your phone line(s) to route all unanswered calls to the Phone Advantage call center.
  • Phone Advantage will provide a toll-free number for each facility as part of our service.
  • When your facility gets a call and your lines are busy or you can't answer it, the call will automatically roll-over to the Phone Advantage toll-free number after 3 rings.
  • All calls will be answered by a Phone Advantage Customer Service Specialist - no answering machines or voice prompts - but a live person, everytime.
Our Customer Service Specialists will have your facility's information at their fingertips.

our customer service specialists will know your facility.

  • As the phone rings into our call center, detailed information about your facility will come up on our Customer Service Specialists' computer screen.
  • Callers will be greeted with your facility name.
  • Facility information should be updated by you on a daily basis by fax or a special client website with availability, rates, specials, etc.
  • Customer Service Specialists are prepared to process calls from both prospects and tenants.
Prospect calls
  • Our primary focus is to rent your space to prospect callers.
  • Our Customer Service Specialists are trained to determine prospect callers needs and answer specific questions. They can give callers unit availability, sizes, rates (along with any move-in incentives), specify certain features and advantages of your facility, make reservations and give directions to the facility.
  • A reservation number is provided as a reference upon the prospects arrival to the facility.
  • If a prospect is not yet ready to commit to renting, our Customer Service Specialists are trained to capture all the necessary information and pass it on to the facility manager as a "hot lead".
  • All reservation and "hot lead" information will be relayed to the facility manager (either by email or fax) within 10 minutes.
Tenant Calls
  • Non-prospect calls will also be answered. We will give them basic information such as office hours, directions, messages to the facility manager, emergency phone numbers, etc.
  • All existing tenant issues that need the on-site manager's immediate attention will be conveyed to the facility either by voice mail, email or fax within 10 minutes.